How to terminate ASTRO services?

Kitorang decided to terminate Astro ni since bulan 9 last year. AKu call Customer Care Unit  sekali tanya camne prosedur, katanya kene setlekan semua bil then baru call semua utk terminate. Lepas tu aku dh byr bil, aku call semula. Operator tu cakap Astro nak ofer aku free astro 2 bulan,lepas tu aku boleh decide nak sambung or terminate. Kiranya macam waktu utk aku fikir balik la decision utk terminate. So I said yes, coz katanya x payah bayar 2 bulan. So I m ok with that. Lagipun ala san nape aku tak nak subscribe Astro lagi is because aku dah tak nak menyumbang pada J. No McD, no Nestle. So 2 bulan tak payah bayar kira no problem pd aku.. so that was in December 2014.

Then,  2 weeks ago tiba2 sampai bil, aku kne bayar 2 bulan tuh pulak. Memang kaf lam ya nga Astro ni, kejap ckp camni kejap cakap camni. Lepas tu aku dapat call, Astro tanya bila aku nak bayar bil 2 bulan tuh. Aku refused to pay sebab operator dulu tu kata free. Then dia cakap kene bayar jugak. And then kalo dah bayar nak terminate, aku kene hantar decoder and piring tu ke Astro kalo tak kene bayar denda RM500. So aku cakap tengok la dulu aku nak bayar ke tak. Hangin jugak la kan.

So lepas aku google info, aku jumpa Astro subscriber terms and conditions.

8. Suspension and Termination.
Astro shall have the right, in its sole discretion and without notice, to suspend or terminate the Customer’s access to the Services if the Customer breaches any of the representations and warranties referred to above or any other term of the Agreement or use the Reception Equipment in a manner not permitted by the Agreement or determined inappropriate by Astro. Subject to clause 4, the Customer may suspend or terminate the Services by giving a minimum of one (1) month’s written notice. If the Services are suspended or terminated either by the Customer or by Astro, the Customer shall remain liable to pay the full Subscription Fee for the entire billing month in which the suspension or termination occurred, all amounts due from the Customer prior to such suspension or termination and the agreed fee of RM500.00 on a prorated basis in the event the suspension or termination is within the twenty four (24) months minimum subscription period as provided in clause 4. If the Customer is a B.yond PVR customer, and does not wish to use the recording functionality, the Customer shall provide Astro with a minimum one (1) month prior written notice and Astro shall arrange for the collection of the Astro B.yond PVR and its Accessories and provide the Customer with an Astro B.yond Box. If the Customer fails to inform Astro, the Customer shall continue to pay Astro for the monthly recording service fee up to the date of the collection of the Astro B.yond PVR. Any existing recordings that the Customer has made in the Customer’s Astro B.yond PVR shall not be retrievable or transferable to another device. If later the Customer chooses to exchange and upgrade again to the Astro B.yond PVR, a prescribed retrieval and/or installation and set up charges will be payable by the Customer to the authorized Astro installer. If at any point in time the Customer’s subscription to the Astro Service is terminated either by the Customer or Astro for any reason whatsoever, the Customer shall contact Astro within 30 days from the termination date of the Astro Service to arrange for the collection of the Astro B.yond Box/PVR and its Accessories by Astro at no cost to the Customer. If the Customer does not contact Astro for the collection of the Astro B.yond Box/PVR and its Accessories within the aforesaid time period, all charges incurred by Astro to enforce the retrieval of the Astro B.yond Box/PVR and its Accessories shall be borne by the Customer and charged to the Customer’s Astro account. Any existing recordings that the Customer may have made in his Astro B.yond PVR/EHDD shall not be retrievable or transferable to another device. For reactivation of the Services, the Customer will be charged an administrative fee of RM 20.00. All due amounts must be paid before the Services can be reactivated. Notwithstanding the above, Astro may in its sole discretion and without any liability to the Customer suspend or terminate the Customer’s access to the Services at any time for any reason whatsoever including, but not limited to, circumstances in which Astro has been informed or is aware that the Customer has used the Reception Equipment in a manner such that there is an offence and/or infringement committed under provisions of the Copyright Act 1987 (as amended from time to time). If the Customer has not breached the Agreement and Astro suspends or terminates the Customer’s access to the Services, the Customer will be responsible only for payment of Subscription Fees up to the date of such suspension or termination and any amounts due prior to such date.

 So based on yang aku baca nih, sebenarnya tak payah pulangkan semua benda2 tuh sendiri. Orang Astro sendiri yang kene datang amik those accessories. SO this morning aku hantar email ke wecare@astro.com.my bagi notis utk terminate. Kalo banyak cekadak lagi aku bagi dia clause dlm T&C tuh.

Kesimpulannya, bila call Astro customer service memang kalo boleh diorang nak kita delay sb kita stil kene bayar bil. So kene hantar written notis and kene tau T&C yang kita dah sign masa subscribe Astro. Agaknya Astro sekarang dah start duussshh sebabnya 5 Feb baru ni diorang bentikan about 60 staffs. But that's not my concern.